Welcome to the policies page for rescueDIRECT.com. If you're looking for information about shipping, returns, privacy or our company, we hope that this page will answer some of those questions.

Our company website is called www.rescueDIRECT.com to symbolize our philosophy of delivering life safety gear in a timely fashion directly to end-users. We endeavor to bring you the highest quality rescue gear, the best service and the best prices around. As always, we are very thankful for your support!

Mark Connell

rescueDIRECT, Inc.
500 North Mill Street
Utica, IL 61373
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Who are we and where are we located?


You may pay for your purchase with Visa, Mastercard, Discover and American Express credit cards. We also accept payment via PayPal. All of these payment options will be offered on the final checkout screen and all are handled on our secure server.

COD payments are not accepted.

For your convenience we accept the submission of purchase orders on this website from Fire Departments, EMS, USAR, Police/Tactical/Military, High Angle Rescue, Local, State or Federal entities. Complete your order as if paying with a credit card and for the payment method choose the payment icon that says P.O. (#2 in the example below)

Enter a purchase order number on the following page and continue on to the confirmation page.

We reserve the right to decline any purchase order, without giving the cause. Having stated this, I am sure we can work together, as has been the case with thousands of departments over the last 18 years. Feel free to call ahead and discuss your needs with me at 1 888-667-7170.

You can also FAX a PO to us at (815)667-9970. Make sure that your purchase order has a contact person listed, along with a valid e-mail address for acknowledgment of the PO.

You may call or email with quote requests as always. We will try to return the request as quickly as possible. Perhaps the easiest option is to place the items you want a quote on into your shopping cart and submit them for quotation. If you are going to be working on your "wishlist" for a number of days, then it is suggested that you transfer the items in your cart into the actual Wishlist where they will stay indefinitely and can be edited as you see fit. (The items in your cart will expire after about 3 hours while the Wishlist actually stores them with your account.)

When you have completed assembling your quote request, just check out and select the Quote option on the payment page (#1 in the example above). If there are items that you need, but can not find them on the site, paste them into the Special Instructions text box (#4 in the example above). Submit the quote and we will answer as quickly as possible.

Clothing and Raine products may be exchanged for sizing reasons as long as the item is returned in unused and perfect condition. The product must be returned within 30 days of purchase.

In order to protect all of our customers, we do not accept ropes, carabiners, and other technical gear for refund or exchange. We hope that you understand.

Before returning any item to us, please call 1(888)667-7170 for a return authorization.

We will NOT sell, rent or give your email or mailing addresses or telephone number to anyone. Any information we receive from you or about you is held in confidence and used ONLY for internal order processing at our facility.

Use your Visa or Mastercard with confidence when you use our secure shopping cart order form. Our secure server provides state of the art SSL encrytion technology to assure you of a safe, reliable transaction. We have NEVER encountered a credit card fraud claim on our secure site. If you attempt to use a stolen credit card on our site we will prosecute you.

We will ship any order in the contiguous United States for $5.95. Orders from Alaska, Hawaii and Puerto Rico may be charged actual shipping costs, which we will submit for your approval. We ship orders via UPS or USPS Priority Mail. We will gladly quote Next Day or Second Day UPS rates for your order; just e-mail us or call us toll-free at (888) 667-7170.

APO orders are welcome!

We value your service to the United States and will make every effort to ship at our Flat Rate of $5.95.

Apart from APO orders - We do NOT ship outside the United States.

You are our customers and the reason we exist and are growing. If you'd like to talk to us personally about any questions or concerns you may have please call us toll free at 1-888-667-7170.

Mark Connell

www.rescueDIRECT.com rescueDIRECT, Inc.
500 North Mill Street
Utica, IL 61373