You may pay for your purchase with Visa, Mastercard, Discover and American Express credit cards. We now also accept PayPal payments and have always offered our customers the option to pay by Check or Money Order. All of these payment options will be offered on the final checkout screen and all are handled on our secure server.
COD payments are not accepted.
We accept purchase orders on letterhead from Fire Departments, EMS, USAR, Police/Tactical/Military, High Angle Rescue, Local, State or Federal entities. Please FAX the PO to us at (815)667-9970. Make sure that your purchase order has a contact person listed, along with a valid e-mail address for acknowledgment of the PO.
Clothing and Raine products may be exchanged for sizing reasons as long as the item is returned in unused and perfect condition. The product must be returned within 30 days of purchase.
In order to protect all of our customers, we do not accept ropes, carabiners, and other technical gear for refund or exchange. We hope that you understand.
Before returning any item to us, please call 1(888)667-7170 for a return authorization.
We will NOT sell, rent or give your email or mailing addresses or
telephone number to anyone. Any information we receive
from you or about you is held in confidence and used ONLY for
internal order processing at our facility.
Use your Visa or Mastercard with confidence when you use our
secure shopping cart order form. Our secure server provides state
of the art SSL encrytion technology to assure you of a safe,
reliable transaction. We have NEVER encountered a credit card
fraud claim on our secure site. If you attempt to use a stolen credit card on our site we will prosecute you.
We will ship any order in the contiguous United States for $4.95. Orders from Alaska, Hawaii and Puerto Rico may be charged actual shipping costs, which we will submit for your approval. We ship orders via UPS or USPS Priority Mail. We will gladly quote Next Day or Second Day UPS rates for your order; just e-mail us or call us toll-free at (888) 667-7170.
APO orders are welcome!
We value your service to the United States and will make every effort to ship at our Flat Rate of $4.95.
Apart from APO orders - We do NOT ship outside the United States.
You are our customers and the reason we exist and are growing. If
you'd like to talk to us personally about any questions or
concerns you may have please call us toll free at 1-888-667-7170.
201 Donaldson Street
Utica, IL 61373